Consumer Protection
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S. NoSubjctRelease DateDivisionStatusDownload/DetailsComments
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S. No 1Subjct: Draft Registration of Consumer organisations (Amendment) Regulations, 2023Release Date 14/09/2023Division Consumer AffairsStatus ClosedDownload/Details:Draft Regulation Download(201.9 KB)Extension Letter Download(249.79 KB)Comments:
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S. No 2Subjct: Draft The Telecommunication Consumers Education and Protection Fund (Sixth Amendment) Regulations, 2023Release Date 24/07/2023Division Consumer AffairsStatus ClosedDownload/Details:Draft Regulation Download(198.67 KB)Comments:
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S. No 3Subjct: Draft Telecommunication Consumer Education and Protection Fund (Fifth Amendment) Regulations, 2019Release Date 18/10/2019Division Consumer AffairsStatus ClosedDownload/Details:Draft Regulation Download(179.71 KB)Comments:
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S. No 4Subjct: Draft Telecommunication Consumers Education And Protection Fund (Fourth Amendment) Regulations, 2018Release Date 27/06/2018Division Consumer AffairsStatus ClosedDownload/Details:Draft Regulation Download(387.71 KB)Press Release Download(1.14 MB)Comments:
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S. No 5Subjct: Consultation Paper on Making ICT Accessible for Persons with Disabilities.Release Date 20/12/2017Division Consumer AffairsStatus ClosedDownload/Details:Consultation Paper Download(1.08 MB)Extension Letter Download(522.18 KB)Comments:
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S. No 6Subjct: The Draft Telecom Consumers Protection (Tenth Amendment) Regulations, 2016Release Date 05/07/2016Division Financial & Economic AnalysisStatus ClosedDownload/Details:Amendment Download(378.36 KB)Extension Letter Download(553.7 KB)Comments:
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S. No 7Subjct: Draft Regulation on Telecom Consumers Protection (Eighth Amendment) Regulations, 2015Release Date 29/04/2015Division Quality of ServiceStatus ClosedDownload/Details:Draft Regulation Download(214.54 KB)Comments:
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S. No 8Subjct: Consultation Paper on Certain issues relating to the Telecom Consumers Protection Regulations, 2012Release Date 15/03/2012Division Financial & Economic AnalysisStatus ClosedDownload/Details:Consultation Paper Download(220.85 KB)Comments:
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S. No 9Subjct: Consultation Paper on Review of measures to protect interest of consumers in the telecom SectorRelease Date 02/08/2010Division Quality of ServiceStatus ClosedDownload/Details:Consultation Paper Download(1.13 MB)Comments:
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S. No 10Subjct: TRAI issues Consultation Paper on the Redressal of Consumer Grievances and Consumer Protection in TelecommunicationRelease Date 03/01/2007Division Quality of ServiceStatus ClosedDownload/Details:Consultation Paper Download(338.16 KB)Comments:
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S. No 11Subjct: Consultation Paper on Establishment of the Office of Ombudsman in the Telecommunication SectorRelease Date 07/01/2004DivisionStatus ClosedDownload/Details:Consultation Paper Download(38.15 KB)Comments:
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Draft Registration of Consumer organisations (Amendment) Regulations, 2023DivisionConsumer AffairsDate of Release14/09/2023StatusClosedDraft Regulation Download(201.9 KB)Extension Letter Download(249.79 KB)
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Draft The Telecommunication Consumers Education and Protection Fund (Sixth Amendment) Regulations, 2023DivisionConsumer AffairsDate of Release24/07/2023StatusClosedDraft Regulation Download(198.67 KB)
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Draft Telecommunication Consumer Education and Protection Fund (Fifth Amendment) Regulations, 2019DivisionConsumer AffairsDate of Release18/10/2019StatusClosedDraft Regulation Download(179.71 KB)
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Draft Telecommunication Consumers Education And Protection Fund (Fourth Amendment) Regulations, 2018DivisionConsumer AffairsDate of Release27/06/2018StatusClosedDraft Regulation Download(387.71 KB)Press Release Download(1.14 MB)
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Consultation Paper on Making ICT Accessible for Persons with Disabilities.DivisionConsumer AffairsDate of Release20/12/2017StatusClosedConsultation Paper Download(1.08 MB)Extension Letter Download(522.18 KB)
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The Draft Telecom Consumers Protection (Tenth Amendment) Regulations, 2016DivisionFinancial & Economic AnalysisDate of Release05/07/2016StatusClosedAmendment Download(378.36 KB)Extension Letter Download(553.7 KB)
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Draft Regulation on Telecom Consumers Protection (Eighth Amendment) Regulations, 2015DivisionQuality of ServiceDate of Release29/04/2015StatusClosedDraft Regulation Download(214.54 KB)
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Consultation Paper on Certain issues relating to the Telecom Consumers Protection Regulations, 2012DivisionFinancial & Economic AnalysisDate of Release15/03/2012StatusClosedConsultation Paper Download(220.85 KB)
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Consultation Paper on Review of measures to protect interest of consumers in the telecom SectorDivisionQuality of ServiceDate of Release02/08/2010StatusClosedConsultation Paper Download(1.13 MB)
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TRAI issues Consultation Paper on the Redressal of Consumer Grievances and Consumer Protection in TelecommunicationDivisionQuality of ServiceDate of Release03/01/2007StatusClosedConsultation Paper Download(338.16 KB)
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Consultation Paper on Establishment of the Office of Ombudsman in the Telecommunication SectorDivisionDate of Release07/01/2004StatusClosedConsultation Paper Download(38.15 KB)
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S. NoSubjctRelease DateDivisionDownload/Details
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S. No 1Subjct: Recommendations on Making ICT accessible for Persons with DisabilitiesRelease Date 09/07/2018Division Consumer AffairsDownload/Details:Recommendations Download(886.73 KB)Letter to Secy, DoT Download(930.94 KB)
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Recommendations on Making ICT accessible for Persons with DisabilitiesDivisionConsumer AffairsDate of Release09/07/2018Recommendations Download(886.73 KB)Letter to Secy, DoT Download(930.94 KB)
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S. NoSubjectRelease DateDivisionDownload/DetailsRegulation and Amendments
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1Telecom Consumers Protection (12th Amendment) Regulations, 202423/12/2024Financial & Economic Analysis12th Amendment Download(3.61 MB)
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2Registration of Consumer Organisations (Amendment) Regulations, 202425/07/2024Consumer AffairsFirst Amendments Download(3.56 MB)
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3Telecommunication Consumers Education and Protection Fund (Sixth Amendment) Regulations, 202414/06/2024Consumer AffairsSixth Amendment Download(1.2 MB)
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4Telecom Consumers Protection (Eleventh Amendment) Regulations, 202030/09/2020Quality of ServiceEleventh Amendment Download(227.74 KB)
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5Telecommunication Consumers Education and Protection Fund (Fifth Amendment) Regulations, 202016/01/2020Consumer AffairsFifth Amendment Download(273.99 KB)
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6Telecommunication Consumers Education and Protection Fund (Fourth Amendment) Regulations, 201818/07/2018Consumer AffairsFourth Amendment Download(1.97 MB)
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7Telecom Consumers Protection (Tenth Amendment) Regulations, 201619/08/2016Quality of ServiceTenth Amendment Download(134.9 KB)
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8Telecom Consumers Protection (Ninth Amendment) Regulations, 201516/10/2015Quality of ServiceNinth Amendment Download(72.66 KB)
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9Telecom Consumers Protection (Eighth Amendment) Regulations, 201507/08/2015Quality of ServiceEight Amendment Download(336.98 KB)
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10Telecommunication Consumers Education and Protection Fund (Third Amendment) Regulations, 201426/06/2014Consumer AffairsThird Amendment Download(106.95 KB)
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11Telecom Consumers Protection (Seventh Amendment) Regulations, 201303/12/2013Quality of ServiceSeventh Amendment Download(3.52 MB)
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12Telecommunication Consumers Education and Protection Fund (Second Amendment) Regulations, 201310/07/2013Consumer AffairsSecond Amendment Download(123.5 KB)
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13Registration of Consumer Organisations Regulations, 201321/02/2013Consumer AffairsMain Regulation Download(4.2 MB)
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14Telecom Consumers Protection (Sixth Amendment) Regulations, 201321/02/2013Quality of ServiceSixth Amendment Download(263.16 KB)
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15Telecom Consumers Protection (Fifth Amendment) Regulations, 201227/11/2012Quality of ServiceFifth Amendment Download(15.28 KB)
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16Telecom Consumers Protection (Fourth Amendment) Regulations, 201222/10/2012Quality of ServiceFourth Amendment Download(22.72 KB)
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17Telecom Consumers Protection (Third Amendment) Regulations, 201209/03/2012Quality of ServiceThird Amendment Download(19.12 KB)
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18Telecom Consumers Protection (Second Amendment) Regulations, 201221/02/2012Quality of ServiceSecond Amendment Download(16.43 KB)
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19Telecom Consumers Protection (Amendment) Regulations, 201212/01/2012Quality of ServiceFirst Amendment Download(17.83 KB)
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20Telecom Consumers Protection Regulations, 2012 (2 of 2012)06/01/2012Quality of ServiceMain Regulation Download(48.78 KB)
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21Telecommunication Consumers Education and Protection Fund (Amendment) Regulations, 201107/03/2011Consumer AffairsFirst Amendment Download(135.53 KB)
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22Telecommunication Consumers Education and Protection Fund Regulations, 2007 (6 of 2007)15/06/2007Consumer Affairs.Regulation Download(1.12 MB)
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23Telecom Consumers Protection and Redressal of Grievances Regulations, 2007 (3 of 2007)04/05/2007Quality of Service.Regulation Download(283.3 KB)
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24Letter to Service Providers Notifying the panel of Auditors to certify the Metering and Billing System of service providers accordance with TRAI Regulation on code of Practise for Metering and Billing System.28/08/2006Quality of Service
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S. NoSubjectRelease DateDivisionDownload/DetailsRegulation and Amendments
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1Telecom Consumers Protection (12th Amendment) Regulations, 202423/12/2024Financial & Economic Analysis12th Amendment Download(3.61 MB)
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2Registration of Consumer Organisations (Amendment) Regulations, 202425/07/2024Consumer AffairsFirst Amendments Download(3.56 MB)
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3Telecommunication Consumers Education and Protection Fund (Sixth Amendment) Regulations, 202414/06/2024Consumer AffairsSixth Amendment Download(1.2 MB)
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4Telecom Consumers Protection (Eleventh Amendment) Regulations, 202030/09/2020Quality of ServiceEleventh Amendment Download(227.74 KB)
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5Telecommunication Consumers Education and Protection Fund (Fifth Amendment) Regulations, 202016/01/2020Consumer AffairsFifth Amendment Download(273.99 KB)
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6Telecommunication Consumers Education and Protection Fund (Fourth Amendment) Regulations, 201818/07/2018Consumer AffairsFourth Amendment Download(1.97 MB)
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7Telecom Consumers Protection (Tenth Amendment) Regulations, 201619/08/2016Quality of ServiceTenth Amendment Download(134.9 KB)
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8Telecom Consumers Protection (Ninth Amendment) Regulations, 201516/10/2015Quality of ServiceNinth Amendment Download(72.66 KB)
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9Telecom Consumers Protection (Eighth Amendment) Regulations, 201507/08/2015Quality of ServiceEight Amendment Download(336.98 KB)
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10Telecommunication Consumers Education and Protection Fund (Third Amendment) Regulations, 201426/06/2014Consumer AffairsThird Amendment Download(106.95 KB)
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11Telecom Consumers Protection (Seventh Amendment) Regulations, 201303/12/2013Quality of ServiceSeventh Amendment Download(3.52 MB)
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12Telecommunication Consumers Education and Protection Fund (Second Amendment) Regulations, 201310/07/2013Consumer AffairsSecond Amendment Download(123.5 KB)
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13Registration of Consumer Organisations Regulations, 201321/02/2013Consumer AffairsMain Regulation Download(4.2 MB)
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14Telecom Consumers Protection (Sixth Amendment) Regulations, 201321/02/2013Quality of ServiceSixth Amendment Download(263.16 KB)
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15Telecom Consumers Protection (Fifth Amendment) Regulations, 201227/11/2012Quality of ServiceFifth Amendment Download(15.28 KB)
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16Telecom Consumers Protection (Fourth Amendment) Regulations, 201222/10/2012Quality of ServiceFourth Amendment Download(22.72 KB)
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17Telecom Consumers Protection (Third Amendment) Regulations, 201209/03/2012Quality of ServiceThird Amendment Download(19.12 KB)
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18Telecom Consumers Protection (Second Amendment) Regulations, 201221/02/2012Quality of ServiceSecond Amendment Download(16.43 KB)
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19Telecom Consumers Protection (Amendment) Regulations, 201212/01/2012Quality of ServiceFirst Amendment Download(17.83 KB)
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20Telecom Consumers Protection Regulations, 2012 (2 of 2012)06/01/2012Quality of ServiceMain Regulation Download(48.78 KB)
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21Telecommunication Consumers Education and Protection Fund (Amendment) Regulations, 201107/03/2011Consumer AffairsFirst Amendment Download(135.53 KB)
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22Telecommunication Consumers Education and Protection Fund Regulations, 2007 (6 of 2007)15/06/2007Consumer Affairs.Regulation Download(1.12 MB)
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23Telecom Consumers Protection and Redressal of Grievances Regulations, 2007 (3 of 2007)04/05/2007Quality of Service.Regulation Download(283.3 KB)
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24Letter to Service Providers Notifying the panel of Auditors to certify the Metering and Billing System of service providers accordance with TRAI Regulation on code of Practise for Metering and Billing System.28/08/2006Quality of Service
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S. NoSubjctRelease DateDivisionDownload/Details
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S. No 1Subjct: TRAI Directive on Publication of tariffs for consumer informationRelease Date 24/05/2004Division Financial & Economic AnalysisDownload/Details:Direction Download(64.54 KB)
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TRAI Directive on Publication of tariffs for consumer informationDivisionFinancial & Economic AnalysisDate of Release24/05/2004Direction Download(64.54 KB)